Frequently Asked Questions
Everything you need to know about upgrading your kitchen ventilation.
What is the recommended height to install my range hood?
For optimal performance, we recommend installing your range hood between 28 and 36 inches above your cooktop surface. Installing it too low can cause damage, while installing it too high may reduce its effectiveness in removing smoke and odors.
How often should I clean or replace my range hood filters?
Stainless steel baffle filters should be cleaned every 1-3 months in the dishwasher or with warm soapy water. If you use charcoal filters for a ductless setup, these cannot be cleaned and should be replaced every 4-6 months depending on cooking frequency.
Do you offer free shipping on your products?
Yes, Proline Range Hoods offers free ground shipping on all orders delivered within the contiguous United States. For shipments to Alaska, Hawaii, or international locations, please contact our support team for a custom quote.
What is your return policy if I am not satisfied?
We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original, uninstalled condition and packaging within 14 days of delivery. Please note that return shipping costs and restocking fees may apply.
What kind of warranty comes with a Proline Range Hood?
Our range hoods typically come with a 3-year limited parts warranty. This covers the replacement of any defective components including motors, lights, and control panels to ensure your kitchen remains functional and smoke-free.
Can I convert a ducted range hood to a ductless (recirculating) model?
Many of our models are 'convertible,' meaning they can be used without external ducting if you purchase a compatible recirculating kit and charcoal filters. Please check the specific product specifications to ensure a model supports ductless installation.